Refund policy
Order Processing & Cancellations
The duration between placing an order on our website and shipping it out is referred to as order processing. However, this period varies for different products, particularly for custom-made items or those on pre-order.
Please take note that during special occasions, new product releases, restocking, or promotions, there may be delays in order processing times. We apologize for any inconvenience this may cause and appreciate your understanding.
It's important to keep in mind that once you have placed an order, there is a brief window for any adjustments or cancellations to be made. If you wish to make any changes or cancellations, kindly inform us by emailing thecarbonindustries@gmail.com as soon as possible.
Please be advised that a cancellation fee may apply in some cases and will be decided on a case-by-case basis. At Carbon Industries, we cannot guarantee that any modifications can be made to your order before it is processed for fulfillment. If your order is already being processed, and you no longer desire it, kindly receive it and process a return request to be considered for a refund.
Return Policy
You will have up to 14 days from the delivery date to return the item once you have received your order. To ensure there are no damages or other flaws, we will inspect the merchandise. All returns for refunds will have a 25% restocking fee applied. Customer pays for the return shipping and store credit will be issued minus the shipping charge for the return label. All products which are approved for return are for store credit, exchange, or refund.
If you would like to return or exchange an eligible item, you have a 14-day period from the date of delivery confirmation to do so.
Defects & Damages
When your order is delivered, please check it over, and let us know right away if anything is amiss, broken, or defective so we can address the issue and put things right. Any installation fees or charges imposed by a third-party firm are not our responsibility. Carbon Industries disclaims all liability for any harm to vehicles or persons sustained during installation. It is advised to have the installation done by professionals.
Lost or Stolen Packages
Carbon Industries cannot be held accountable for packages that are misplaced or stolen. In the event that a package is verified as delivered, the customer will be required to file a claim with the shipping carrier if they did not receive the package. Tracking information is sent once a package is shipped, and it is advisable to retrieve the package promptly. In such a situation, it is your obligation to initiate a claim with the postal service. CarbonIndustries cannot provide assistance, and no refund or replacement of the missing or stolen item will be given.