FAQ's
What products do you offer?
We specialize in high-quality carbon fiber automobile parts and accessories for both interior and exterior enhancements. Our product range includes carbon fiber trims, spoilers, diffusers, interior panels, and more. Each item is designed to elevate your vehicle's aesthetics and performance.
How can I place an order?
You can browse our selection and place an order directly through our website. Simply select the products you wish to purchase, add them to your cart, and proceed to checkout. If you need assistance, our customer service team is available to help you via email at thecarbonindustries@gmail.com.
What payment methods do you accept?
We accept a variety of payment methods including major credit cards, debit cards, and PayPal. All transactions are processed securely to ensure your information is protected.
How will I know if my order has been received?
Once you place an order, you will receive an email confirmation with the details of your purchase. This email will include your order number and a summary of the items you ordered.
What is your shipping policy?
We offer shipping options based on your location. Shipping costs and delivery times will be calculated at checkout. You will receive a tracking number via email once your order has been shipped.
Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor the status of your shipment through our courier's tracking system.
What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original packaging. To initiate a return, please contact us via email at thecarbonindustries@gmail.com with your order number and details. Please note that return shipping costs are the responsibility of the customer.
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location. Please note that customs duties and taxes may apply and are the responsibility of the recipient.
How can I contact customer service?
For any inquiries or assistance, you can reach our customer service team via email at thecarbonindustries@gmail.com. We strive to respond to all queries promptly and ensure your satisfaction.
Do you offer installation services for your products?
While we do not offer installation services directly, We recommend professional installation for complex components to ensure optimal performance and fit.
If you have any other questions or need further assistance, please feel free to reach out to us at thecarbonindustries@gmail.com. We're here to help!